Support

PermitBriefly is operated by Jason Ramirez. Email support@permitbriefly.com for account, billing, access, data-quality or privacy assistance.

Account and billing help

Use the email associated with your subscription when possible. Include the plan and a brief description of the problem. We may request proportionate confirmation of account control. Do not send passwords, full payment-card numbers, identity documents or unnecessary sensitive information.

Manage billing in your account opens Stripe’s Customer Portal for cancellation, payment-method updates and invoices. Email support if you cannot access it. Cancellation and email opt-out are separate actions. The Billing, cancellation and refunds policy explains the first-30-day All-tier satisfaction guarantee and the effect of a completed refund.

Permit corrections and privacy requests

For a record issue, identify the city and permit number where possible. Do not add private homeowner contact information. A permit does not confirm an available job, buying intent or project completion. Verify source details with the issuing city before acting.

Tell us about an unexpected phone number or email address in a permit record so we can investigate and remove it from copies we control. You can also request a correction, waitlist removal or deletion review. We review application and provider copies separately and explain relevant limitations; downloaded copies held by others may remain outside our control.

Service limitations

Support is handled by the owner. We do not promise around-the-clock service or a guaranteed response time. Source failures may delay a scheduled refresh. Report an access or delivery problem so we can investigate your subscription and resolve any related billing issue.

Support-message handling

Migadu receives support messages and forwards a separate copy to the owner’s Gmail inbox. Message content and attachments are used to handle the request and may remain in both systems until reviewed and removed. The Privacy notice describes these copies and other retention limitations.